How to use
Personal Settings
Learn how to get support and open tickets from Slack
6
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2
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Channel Settings
Understand the features for your internal support team
9
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2
authors
Additional Features
9
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4
authors
Agent quick-start
A guide for JSM service desk agents to understand how to get connected, work in Slack channels, and interact in real-time with customers in threads
Slash Commands - /helpdesk
Slash commands allow users to interact with bots anywhere within Slack. They can be used in direct messages, channels and in messages directly with the app. To start using our Slash command type one…
