How to use

Personal Settings

Learn how to get support and open tickets from Slack

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5 articles by 1 author

Channel Settings

Understand the features for your internal support team

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9 articles by 2 authors

Additional Features

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8 articles by 3 authors

​Agent quick-start

A guide for JSM service desk agents to understand how to get connected, work in Slack channels, and interact in real-time with customers in threads

Brian Mohr
Updated 10 months ago by Brian Mohr

Slash Commands - /helpdesk

Slash commands allow users to interact with bots anywhere within Slack. They can be used in direct messages, channels and in messages directly with the app. To start using our Slash command type /hel…

Dallas de Marr
Updated 3 months ago by Dallas de Marr

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