How to use

Personal Settings

Learn how to get support and open tickets from Slack

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5 articles by 1 author

Channel Settings

Understand the features for your internal support team

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9 articles by 2 authors

Additional Features

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8 articles by 3 authors

​Agent quick-start

A guide for JSM service desk agents to understand how to get connected, work in Slack channels, and interact in real-time with customers in threads

Brian Mohr
Updated 6 months ago by Brian Mohr

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