Enable Canned Responses

Megan Storie Updated by Megan Storie

Empower your support team with Canned Responses, a feature integrated with Helpdesk+ and Canned Responses Pro Templates for Jira. This tool streamlines your responses to common tickets, bug reports, stories, and more, ensuring efficiency and consistency in customer communication. Craft professional and standardized signatures effortlessly, and seamlessly integrate canned responses into ticket comments.

What to Know

Enable Canned Responses in the Account Portal:

  1. Go to your account portal
  2. Navigate to Settings under Helpdesk+
  3. Check “Show canned responses (Jira Cloud only)” 
  4. Click Save Settings 

Install Canned Responses Pro Templates for Jira

  1. Visit marketplace.atlassian.com and search for Canned responses Pro Templates for Jira or click the link in the account portal. 
  2. Select Try it Free.
  3. Choose the correct jira instance.
  4. Select start free trial.
  5. Click start free trial on the next page.
  6. You should see “Adding Canned Responses Pro Templates for Jira…” in the bottom left corner. 
  7. Once installed click the get started button in the left bottom corner.
  8. Click Go to templates.

Create Templates in the Jira App

  1. Open the Canned Responses Pro app located under the Jira top menu.
  2. Click Create template.
  3. Name your template.
  4. Enable issue comment.
    The description field is unsupported.  
  5. Add your text for your comment.
  6. Click Save template.

How did we do?

Custom Auto Responses

Emoji Request Status Configuration

Get in touch