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Configure Jira Create Fields in Slack
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Support Channel Settings
Configuring Support Channels
Automatically create a request for each message
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Additional Features
Create a new request
Mapping Emojis in channels for quick create
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Enable Canned Responses
Emoji Request Status Configuration
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Support
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- Additional Features
- Enable Canned Responses
Enable Canned Responses
Updated by Megan Storie
Empower your support team with Canned Responses, a feature integrated with Helpdesk+ and Canned Responses Pro Templates for Jira. This tool streamlines your responses to common tickets, bug reports, stories, and more, ensuring efficiency and consistency in customer communication. Craft professional and standardized signatures effortlessly, and seamlessly integrate canned responses into ticket comments.
What to Know
- Canned Responses Pro Templates for Jira needs to be installed on your Jira Cloud instance to use this feature.
- This feature is exclusively available for agent channels.
Enable Canned Responses in the Account Portal:
- Go to your account portal
- Navigate to Settings under Helpdesk+
- Check “Show canned responses (Jira Cloud only)”
- Click Save Settings
Install Canned Responses Pro Templates for Jira
- Visit marketplace.atlassian.com and search for Canned responses Pro Templates for Jira or click the link in the account portal.
- Select Try it Free.
- Choose the correct jira instance.
- Select start free trial.
- Click start free trial on the next page.
- You should see “Adding Canned Responses Pro Templates for Jira…” in the bottom left corner.
- Once installed click the get started button in the left bottom corner.
- Click Go to templates.
Create Templates in the Jira App
- Open the Canned Responses Pro app located under the Jira top menu.
- Click Create template.
- Name your template.
- Enable issue comment. The description field is unsupported.
- Add your text for your comment.
- Click Save template.