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How do I report on the number of issues created from Slack?

Nick Cron Updated by Nick Cron

Tracking different types of requests that are coming into your support desk is a great idea and easily accomplished with built in Jira Service Management reporting.

What to know

  • You will be creating a new report in your service desk project in Jira.

Creating your report

  1. Go to your service desk project in Jira Service Management
  2. Go to Reports.
  3. Scroll down and choose New Report
  4. Give your report a name i.e. Requests by Source
  5. Click the Ad Series button
  6. Choose Created in the Series dropdown.
  7. Add the following in the filter by text field
 request-channel-type = API
  1. Click the Add button.
  2. Click the Create button to create your report.

Adding the email and portal based series

You can also add the other sources to your report if you want to compare requests from Slack with the other sources.

  1. Go back to your new report
  2. Click the Ad Series button
  3. Choose Created in the Series dropdown.
  4. Add the following in the filter by text field

For email

 request-channel-type = email

For Portal

 request-channel-type = portal

What if I create other requests via API?

There is not a way currently to add new sources to the request-channel-type object in Jira Service Management so we are unable to add a new way to specify only HelpDesk+ requests.

How did we do?

What is the Nextup/HelpDesk+ static IP address

Webhooks

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