Auto resolve common issues

Brian Mohr Updated by Brian Mohr

Automatic Self-help

Quickly resolve common requests with automatic suggestions from existing knowledge and help docs.

HelpDesk+ suggests Confluence articles to users in Slack in real time and makes it easy to instantly resolve issues.

  1. Open your request. Learn more about requests here.
  2. If your request contains a keyword that exists in your Confluence wiki, the bot will respond with suggestions
  3. Click the "View" button to open the associated wiki pages
  4. Click the "This helped me" or "This did not help", depending on the result.
  5. Then if the article helped resolve the issue, click the "Close" button.
  6. Note: The agent will close the request on your behalf.

How did we do?

Creating a support request

Public vs private threads

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