Admin Set-up and Global Configurations
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Automatically create a request for each message
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Create a new request
Mapping Emojis in channels for quick create
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Emoji Request Status Configuration
Auto Create
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Auto Response
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Support
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- Additional Features
- Auto Create
Auto Create
Updated
by Dallas de Marr
Using auto-create enables you to have the HD+ bot create a ticket for each message posted to a certain channel. For example, an onboarding channel might have this enabled to create a ticket to perform onboarding steps for a new employee.
What to Know:
- You can only have one auto-create option per channel
- You cannot use auto-create and auto-response in the same channel
Enabling Auto Create
- Invite the Helpdesk+ bot to the channel you want to configure
- Type
/helpdesk configure - Select exactly one issue type
- Click the checkbox next to Auto Create
- Click Submit
Now, each time a user sends a message to that channel, a ticket will be created using the configured issue type.
