Auto Create

Dallas de Marr Updated by Dallas de Marr

Using auto-create enables you to have the HD+ bot create a ticket for each message posted to a certain channel. For example, an onboarding channel might have this enabled to create a ticket to perform onboarding steps for a new employee.

What to Know:

  • You can only have one auto-create option per channel
  • You cannot use auto-create and auto-response in the same channel

Enabling Auto Create

  1. Invite the Helpdesk+ bot to the channel you want to configure
  2. Type /helpdesk configure
  3. Select exactly one issue type
  4. Click the checkbox next to Auto Create
  5. Click Submit

Now, each time a user sends a message to that channel, a ticket will be created using the configured issue type.

How did we do?

Emoji Request Status Configuration

Configuring Shared Channels

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