Set up a Jira service account

Admin Installation and Connection Guide

Administrator Access Permissions

HelpDesk+ Account Settings

Configuring knowledge-base integrations

Configure Jira Create Fields in Slack

Customer Satisfaction Feedback (CSAT) in Slack

Admin Account Overview

Implementation

Connecting your Jira and Slack accounts

Creating a support request

Auto resolve common issues

Public vs private threads

Approval Routing

Knowledge-base Ticket Deferment

Configuring Support Channels

Automatically create a request for each message

Automatically remind users to create requests

Welcoming users to support channels

Off Hours Support

Configuring Agent Channels

Configure fields displayed in agent channel alerts

Internal Comments

Updating issues / transitions / resolution

Create a new request

Mapping Emojis in channels for quick create

Configure mapping between request types and channels

Custom Auto Responses

Enable Canned Responses

Emoji Request Status Configuration

Auto Create

Configuring Shared Channels

Managing Unsupported Plugins by Blocking Issue Creation

Auto Response

Slash Commands - /helpdesk

Agent quick-start

Cloud

Self Hosted

Private Server

Data Residency

Recommendations for Migrating to the Cloud

Monthly vs Annual Pricing

Billing FAQ

Atlassian Marketplace Billing

Technical Overview

SOC-2 Report

HIPAA

Can I Schedule a Demo?

Understand user types

Add to channels

Channel types

Adding to channel

Atlassian Marketplace Billing

How to connect if Jira is behind a firewall

What is the Nextup/HelpDesk+ static IP address

How do I report on the number of issues created from Slack?

Webhooks

How to find your bot ID?