Configure fields displayed in agent channel alerts

Nick Cron Updated by Nick Cron

You can control the fields displayed in Slack when your agents are notified about support requests in your agent channels.

What to know

  • Displayed fields are defined per channel

Configuring fields

Configure the fields displayed in Agent alerts to provide the information your team needs.

  1. Type /helpdesk configure
  2. Click the configure button in the Fields to Show section.
  3. Choose the fields you would like to display
  4. Click the Submit button

How did we do?

Configuring Agent Channels

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