Admin Set-up and Global Configurations
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Connecting your Jira and Slack accounts
Creating a support request
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Public vs private threads
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Support Channel Settings
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Create a new request
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How to find your bot ID?
How to resolve a SSL certificate issue
How do I change the name of the HelpDesk+ bot?
Understanding Jira user/agent permissions
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Support
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- Admin Set-up and Global Configurations
- Admin Connection
- Setup a Jira service account
Setup a Jira service account
Updated
by Brian Mohr
What to know
- End users need to connect their Slack and Jira accounts.
- If not connected, the bot will perform actions as the person that setup the bot connection to Jira.
- Service accounts are Jira accounts that are not tied directly to an individual user
How to setup

- Create the Jira account
- Log out of your account, login to that account in Atlassian / Serer Instance.
- Go to https://account.nextup.ai
- Scroll down to the "main authorized user"
- Click "change"
- Authenticate as that user (make sure it is not logged in as you).