Administrator Access Permissions

What to know:

  • Administrators are globally defined per bot
  • Users can request access to join the administrator list.

Configuring administrators:

  1. Go to (or your custom URL if self hosted)
  2. Go to Security under Workspace
  3. Enable the Restrict Account Access toggle.
  4. Select the users who can manage channel configurations. Don't forgot to add yourself (if applicable).
  5. Save settings.

Requesting Administrator Access

  1. User attempts to login to your account at
  2. The system tells the user that access is restricted and allows them to request access.
  3. The user clicks to request access.
  4. The access request is confirmed.

Approving access requests in Slack

  1. A user requests access to your administrators group.
  2. Your current administrators receive a message in Slack
  3. The administrators click the allow button to allow access.
  4. The requestor is notified in Slack.

New users added via this process will be visible in the administration list for administrators.

How did we do?

HelpDesk+ Account Settings

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