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Creating a support request
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Channel Settings
Support Channel Settings
Configuring Support Channels
Automatically create a request for each message
Automatically remind users to create requests
Welcoming users to support channels
Off Hours Support
Agent Channel Settings
Updating issues / transitions / resolution
Additional Features
Create a new request
Mapping Emojis in channels for quick create
Configure mapping between request types and channels
Custom Auto Responses
Emoji Request Status Configuration
Auto Create
Configuring Shared Channels
Managing Unsupported Plugins by Blocking Issue Creation
Auto Response
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Support
Table of Contents
- All Categories
- How to use
- Channel Settings
- Support Channel Settings
- Automatically create a request for each message
Automatically create a request for each message
Updated
by Brian Mohr
Automatically creating a support request for each message in a channel is one way to make the process incredibly easy for your users.
What to know
- Auto-create generates a support request for each message send to specific channels
- The request type is configured in the channel settings
- The request type used must have only one required field.
- The configuration screen will automatically check for compatibility when you select the desired issue type
- This configuration is at the channel level and different channels can have different configurations.
Example with Auto-Create enabled

Enabling Auto-Create
Enable auto-create to automatically create an issue for each message sent to your support channel.

- Click the Configure button - OR - type /helpdesk configure
- Choose a single request type
- Click the checkbox next to Auto Create
- Save the settings.