Admin Set-up and Global Configurations
How to use
Personal Settings
Connecting your Jira and Slack accounts
Creating a support request
Auto resolve common issues
Public vs private threads
Approval Routing
Channel Settings
Support Channel Settings
Configuring Support Channels
Automatically create a request for each message
Automatically remind users to create requests
Welcoming users to support channels
Off Hours Support
Agent Channel Settings
Updating issues / transitions / resolution
Additional Features
Create a new request
Mapping Emojis in channels for quick create
Configure mapping between request types and channels
Custom Auto Responses
Emoji Request Status Configuration
Auto Create
Configuring Shared Channels
Auto Response
Slash Commands - /helpdesk
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Understand user types
Add to channels
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Adding to channel
How to connect if Jira is behind a firewall
What is the Nextup/HelpDesk+ static IP address
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How to find your bot ID?
How to resolve a SSL certificate issue
How do I change the name of the HelpDesk+ bot?
Understanding Jira user/agent permissions
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Support
Table of Contents
- All Categories
- How to use
- Additional Features
- Mapping Emojis in channels for quick create
Mapping Emojis in channels for quick create
Updated
by Brian Mohr
Mapping a request type you use frequently to an Emoji makes it easy to create that request type in your channel.
What to know
- You can create channel based on global emoji mappings
- This configuration is at the channel level and different channels can have different configurations.
Example with Quick Create enabled
Enabling Quick Create Emoji Mapping
- Type /helpdesk configure
- Click the Settings button under Advanced
- Click the Configure button under the Quick Create heading
- Choose a request type from the dropdown
- Choose an Emoji to map to the request type
- Save the settings.
