Admin Set-up and Global Configurations
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Support Channel Settings
Configuring Support Channels
Automatically create a request for each message
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Agent Channel Settings
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Additional Features
Create a new request
Mapping Emojis in channels for quick create
Configure mapping between request types and channels
Custom Auto Responses
Emoji Request Status Configuration
Auto Create
Configuring Shared Channels
Managing Unsupported Plugins by Blocking Issue Creation
Auto Response
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Table of Contents
- All Categories
- How to use
- Additional Features
- Mapping Emojis in channels for quick create
Mapping Emojis in channels for quick create
Updated
by Brian Mohr
Mapping a request type you use frequently to an Emoji makes it easy to create that request type in your channel.
What to know
- You can create channel based on global emoji mappings
- This configuration is at the channel level and different channels can have different configurations.
Example with Quick Create enabled
Enabling Quick Create Emoji Mapping
- Type /helpdesk configure
- Click the Settings button under Advanced
- Click the Configure button under the Quick Create heading
- Choose a request type from the dropdown
- Choose an Emoji to map to the request type
- Save the settings.
