Admin Set-up and Global Configurations
Admin Account Configurations
Administrator Access Permissions
HelpdDesk+ Account Settings
Configuring knowledge-base integrations
Configure Jira Create Fields in Slack
Customer Satisfaction Feedback (CSAT) in Slack
Admin Account Overview
How to use
Connecting your Jira and Slack accounts
Creating a support request
Auto resolve common issues
Public vs private threads
Knowledge-base Ticket Deferment
Support Channel Settings
Configuring Support Channels
Automatically create a request for each message
Automatically remind users to create requests
Welcoming users to support channels
Off Hours Support
Agent Channel Settings
Updating issues / transitions / resolution
Create a new request
Mapping Emojis in channels for quick create
Configure mapping between request types and channels
Custom Auto Responses
Emoji Request Status Configuration
Configuring Shared Channels
Managing Unsupported Plugins by Blocking Issue Creation
Slash Commands - /helpdesk
Can I Schedule a Demo?
Understand user types
Add to channels
Adding to channel
Atlassian Marketplace Billing
How to connect if Jira is behind a firewall
What is the Nextup/HelpDesk+ static IP address
How do I report on the number of issues created from Slack?
How to find your bot ID?
How to resolve a SSL certificate issue
How do I change the name of the HelpDesk+ bot?
Understanding Jira user/agent permissions
Is my data secure and protected?
What ticketing systems are supported?
Updated by Megan Storie
If you're utilizing plugins that aren't supported by our product, you may need to restrict certain issue types from being created through our solution. This feature enables you to make the most of our solution while still accommodating the unsupported plugins.
What to know:
This feature doesn't entirely prevent these request types; it simply stops you from creating new issues of these types. You can still set up agent channels for these issue types.
Block Issue Creation
- Go to the account portal
- Navigate to your Helpdesk+ settings tab
- Scroll down to the "Block Issue Creation" section
- Click "Add Configuration"
- Select a service desk
- Choose the request type you want to block and click "Submit"
- Save your settings
After configuration, this is what users will see:
Hiding Blocked Request Types:
When you toggle "Hide," it signifies that users won't see the issue type as an option when they're creating a new issue.