Auto Response

Dallas de Marr Updated by Dallas de Marr

Using auto response enables you to have the HD+ bot reply in a thread and send a message, a create request button, and a custom button for each message posted to a certain channel. For example, atroubleshooting channel may have this enabled so that users are directed to helpdocs before creating a ticket..

What to Know:

  • You cannot use auto-response if auto-create is enabled

Enabling Auto Response

  1. Invite the Helpdesk+ bot to the channel you want to configure
  2. Type /helpdesk configure
  3. Select any number of issue types
  4. Click the checkbox next to Auto Response
  5. Provide the message that the bot will reply to each message with
  6. Optionally, click the checkbox next to Create Button to have the bot also display a button that will allow the user to create an issue using the types specified in step 3.
  7. Optionally, click the checkbox next to Custom Button and provide the button text and the URL the button will send the user to when clicked.
  8. Click Submit

Now, each time a user sends a message to that channel, Helpdesk+ will respond. This example includes both a "Create" button and a "Custom" button.

How did we do?

Configuring Shared Channels

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