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Create a new request
Mapping Emojis in channels for quick create
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Custom Auto Responses
Emoji Request Status Configuration
Auto Create
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Managing Unsupported Plugins by Blocking Issue Creation
Auto Response
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Support
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- Auto Response
Auto Response
Updated
by Dallas de Marr
Using auto response enables you to have the HD+ bot reply in a thread and send a message, a create request button, and a custom button for each message posted to a certain channel. For example, a troubleshooting channel may have this enabled so that users are directed to help docs before creating a ticket.
What to Know:
- You cannot use auto response if auto create is enabled
Enabling Auto Response

- Invite the Helpdesk+ bot to the channel you want to configure
- Type
/helpdesk configure
- Select the issue type for which you would like to create an auto response
- Click the checkbox next to Auto Response
- Provide the message that the bot will reply to each message with
- Optionally, click the checkbox next to Create Button to have the bot also display a button that will allow the user to create an issue using the types specified in step 3.
- Optionally, click the checkbox next to Custom Button and provide the button text and the URL the button will send the user to when clicked.
- Click Submit
Now, each time a user sends a message to that channel, Helpdesk+ will respond. This example includes both a "Create" button and a "Custom" button.
