Table of Contents
Create a new request
Updated
by Brian Mohr
Creating a support ticket from Slack is easy and we provide a number of ways to do this. The following sections outline each method.
Creating from the HelpDesk+ home tab
- Navigate to the HelpDesk+ Slack app
- Click the green Create button under "Create New Request"
- Search for the relevant request type
- Enter required (and optional) ticket details
- Click the green Go button to discuss your request with an agent
- Enter any additional information in the request thread
- Monitor the status of your ticket in the bot's Open Requests section
Creating from the Slack Global Shortcut
HelpDesk+ ticket creation is also available from anywhere inside Slack via the message-bar shortcut menu.
- Click on the Lightning Bolt to the left of the main Slack message box
- Search for the HelpDesk+ shortcut. Note: You only need to search for your shortcut if not already displayed.
- Create your request.
Creating from a message action
- Click the triple-dot menu to the right of any Slack message
- Click Create Support Request. Note: You can search for this action if not already displayed
- Create your request.
Creating from an emoji
- Use Slack to add a mapped emoji to a message. Note: Emojis are configured by your administrator.
- Your ticket is created automatically from your Slack message.
- View and manage your request.
Creating from the "/helpdesk" command
- Type /helpdesk in the Slack message bar. Note: This works in a channels, or direct messages.
- Create your request.
