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How do I change the name of the HelpDesk+ bot?

Nick Cron Updated by Nick Cron

You can change the name of your bot in your settings in Slack.

What to know

  • You can change the name of the bot via your settings in Slack
  • In Slack there is a bot and an app, you can only rename the bot.
  • You cannot change the HelpDesk+ icon

Changing your bots name

  1. Go to Settings & administration in Slack.
  2. Go to Manage apps
  3. Locate the HelpDesk+ app in your list of apps and select it
  4. Click on the Configuration tab
  5. Scroll down to Bot User and click the Edit button
  6. Save your changes.

Changing the bot's icon in Slack

In Slack there can only be one icon for an app. If you are using our cloud / SaaS products we are unable to change the icon per customer due to this restriction. We do have a way to customize further with private label apps that are availabe in our Enterprise plans.

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