Channel types

Nick Cron Updated by Nick Cron

HelpDesk+ has different types of channels for different purposes. The type of channel you select will effect how the app works in the channel.

What to know:

  • There are two main channel types with HelpDesk+
    • Support channels - channels where end users are supported by agents and ask questions
    • Agent channels - channels where agents get alerted and work on user issues

Adding to channels

  1. Navigate to the channel you want to use to support users
  2. Type @helpdesk
  3. Hit Enter
  4. Click the button Add to Channel

Selecting the Support Channel Type

  1. Locate the message How would you like to use HelpDesk+ in this channel?
  2. Click the Configure button in the Support Channel section

Selecting the Agent Channel Type

  1. Locate the message How would you like to use HelpDesk+ in this channel?
  2. Click the Configure button in the Alerts Channel section

How did we do?

Add to channels

Adding to channel

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