FAQ

How to connect if Jira is behind a firewall

Connecting to Jira behind the firewall is fully supported with HelpDesk+

Nick Cron
Updated 2 months ago by Nick Cron

What is the Nextup/HelpDesk+ static IP address

If you are whitelisting our platform to allow communication with behind the firewall instances you will need our static IP addresses.

Nick Cron
Updated 1 month ago by Nick Cron

How to find your bot ID?

How to find your Bot ID if needed for support w/ Nextup.ai

Brian Mohr
Updated 2 months ago by Brian Mohr

How to resolve a SSL certificate issue

Valid SSL certificates form a foundation of secure connectivity between our systems and your Jira instance.

Nick Cron
Updated 2 months ago by Nick Cron

Can you update your bot name or icon?

What to know. If you are using our cloud hosting option, you are not able to update your bot's icon or name. If you are using our self hosted or private server hosting options, our support team can u…

Brian Mohr
Updated 2 months ago by Brian Mohr

Understanding Jira user/agent permissions

Brian Mohr
Updated 2 months ago by Brian Mohr

Workflow support

Brian Mohr
Updated 2 months ago by Brian Mohr

Is my data secure and protected?

At Nextup we take security and data protection seriously. Here's an overview of some stuff we're doing to keep your data safe.

Nick Cron
Updated 2 months ago by Nick Cron

What ticketing systems are supported?

What to know. HelpDesk+ currently works with Jira and Jira Service Management. We are exploring options to integrate with Service Now, ZenDesk, and other ticket platforms. You can submit a request fo…

Brian Mohr
Updated 2 months ago by Brian Mohr

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