How to connect if Jira is behind a firewall
Connecting to Jira behind the firewall is fully supported with HelpDesk+
What is the Nextup/HelpDesk+ static IP address
If you are whitelisting our platform to allow communication with behind the firewall instances you will need our static IP addresses.
How to find your bot ID?
How to find your Bot ID if needed for support w/ Nextup.ai
How to resolve a SSL certificate issue
Valid SSL certificates form a foundation of secure connectivity between our systems and your Jira instance.
Can you update your bot name or icon?
What to know. If you are using our cloud hosting option, you are not able to update your bot's icon or name. If you are using our self hosted or private server hosting options, our support team can u…
Understanding Jira user/agent permissions
Is my data secure and protected?
At Nextup we take security and data protection seriously. Here's an overview of some stuff we're doing to keep your data safe.
What ticketing systems are supported?
What to know. HelpDesk+ currently works with Jira and Jira Service Management. We are exploring options to integrate with Service Now, ZenDesk, and other ticket platforms. You can submit a request fo…