How to connect if Jira is behind a firewall
Connecting to Jira behind the firewall is fully supported with HelpDesk+
What is the Nextup/HelpDesk+ static IP address
If you are whitelisting our platform to allow communication with behind the firewall instances you will need our static IP addresses.
How to find your bot ID?
How to find your Bot ID if needed for support w/ Nextup.ai
How to resolve a SSL certificate issue
Valid SSL certificates form a foundation of secure connectivity between our systems and your Jira instance.
How do I change the name of the HelpDesk+ bot?
You can change the name of your bot in your settings in Slack. What to know. You can change the name of the bot via your settings in Slack. In Slack there is a bot and an app , you can only rename th…
Understanding Jira user/agent permissions
Is my data secure and protected?
At Nextup we take security and data protection seriously. Here's an overview of some stuff we're doing to keep your data safe.
What ticketing systems are supported?
What to know. HelpDesk+ currently works with Jira and Jira Service Management. We are exploring options to integrate with Service Now, ZenDesk, and other ticket platforms. You can submit a request fo…