Admin Set-up and Global Configurations
How to use
Personal Settings
Connecting your Jira and Slack accounts
Creating a support request
Auto resolve common issues
Public vs private threads
Approval Routing
Knowledge-base Ticket Deferment
Channel Settings
Support Channel Settings
Configuring Support Channels
Automatically create a request for each message
Automatically remind users to create requests
Welcoming users to support channels
Off Hours Support
Agent Channel Settings
Updating issues / transitions / resolution
Additional Features
Create a new request
Mapping Emojis in channels for quick create
Configure mapping between request types and channels
Custom Auto Responses
Emoji Request Status Configuration
Auto Create
Configuring Shared Channels
Auto Response
Slash Commands - /helpdesk
Agent quick-start
Hosting
Billing
Security
FAQ
Can I Schedule a Demo?
Understand user types
Add to channels
Channel types
Adding to channel
Atlassian Marketplace Billing
How to connect if Jira is behind a firewall
What is the Nextup/HelpDesk+ static IP address
How do I report on the number of issues created from Slack?
How to find your bot ID?
How to resolve a SSL certificate issue
How do I change the name of the HelpDesk+ bot?
Understanding Jira user/agent permissions
Workflow support
Is my data secure and protected?
What ticketing systems are supported?
Support
Table of Contents
- All Categories
- FAQ
- How to resolve a SSL certificate issue
How to resolve a SSL certificate issue
Updated
by Nick Cron
Valid SSL certificates form a foundation of secure connectivity between our systems and your Jira instance.
What to know
- We validate your SSL certificate automatically
- Self-signed certificates cannot be verified and therefor are not trusted by our system
- We use a plugin for Node.js that handles the validation for our system.
SSL Validation
Learn more about how SSL certifications are verified here.
What do to if you have a self-signed certificate
If you use a self-signed certificate with your Jira instance and would like to use our services you have a few different options.
- Migrate to a public certificate - we recommend Let's Encrypt if you are looking for a free option. Here is a tutorial on how to get it set up with Jira.
- Connect without SSL - we DO NOT recommend connecting this way for production instances but in some cases sandbox or pre-production instances can be connected without SSL.
- Explore our enterprise option to self-host our software.
