Admin Set-up and Global Configurations
How to use
Personal Settings
Connecting your Jira and Slack accounts
Creating a support request
Auto resolve common issues
Public vs private threads
Approving other people's requests
Channel Settings
Support Channel Settings
Configuring Support Channels
Automatically create a request for each message
Automatically remind users to create requests
Welcoming users to support channels
Off Hours Support
Agent Channel Settings
Updating issues / transitions / resolution
Additional Features
Create a new request
Mapping Emojis in channels for quick create
Configure mapping between request types and channels
Emoji Request Status Configuration
Configuring Shared Channels
Agent quick-start
Hosting
Billing
Security
FAQ
Can I Schedule a Demo?
Understand user types
Add to channels
Channel types
Adding to channel
How to connect if Jira is behind a firewall
What is the Nextup/HelpDesk+ static IP address
How do I report on the number of issues created from Slack?
How to find your bot ID?
How to resolve a SSL certificate issue
How do I change the name of the HelpDesk+ bot?
Understanding Jira user/agent permissions
Workflow support
Is my data secure and protected?
What ticketing systems are supported?
Support
- All Categories
- Hosting
- Data Residency
Data Residency
Updated
by Nick Cron
Data residency offers you the choice of where to store your data.
What to know
- We offer data residency in German, Japan and Sydney
- Localized hosting requires additional set up, please contact us for additional information.
- All regional instances are hosted with AWS
- The static IP address for each region is different than our standard IP
How it works
- Start a free trial in your sandbox in our standard hosting (US East) or contact us to test our product in your region.
- Login to the localized instance and add your bot to Slack
- Configure based on your preferences
- Launch your new support system.
Technical Overview
Please read our technical overview help document to understand how our system connects to the API layers we utilize to create the solution.
