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Public vs private threads

Brian Mohr Updated by Brian Mohr

Make threads private when discussing sensitive information.

What to know:

  • You can use the πŸ”’ emoji to create a private thread that is related to a Service Desk issue.
  • Making a thread private will create a new direct message thread that will sync to the original issue.
  • no longer sync to the issue and cannot be undone.

Making a thread private

  1. When in a thread associated to a Service Desk issue, select the πŸ”’ icon.
  2. In the pop-up screen confirming the change to private select Yes, go private.
  3. The original thread will no longer sync to the issue, and the user will get a message from the bot in the HelpDesk App. The user can now message the bot directly and the new thread will sync to the issue.
The :lock: icon will only be available when there is already a Service Desk issue created

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