Emoji Request Status Configuration

Brian Mohr Updated by Brian Mohr

HelpDesk+ can add emoji's to requests to quickly indicate progress.

What to know

  • Emojis are added to Slack messages to alert of request creation, assignment, and closure.
  • Both support and agent channels support emoji notifications.
  • Emojis are added to the original Slack request message.
  • This setting is enabled by default

Configure your channels

  1. Configure agent or support channel
  2. Click the settings button
  3. Check/uncheck the setting labeled Allow bot to place emojis on message from which a ticket was created

How it works

  1. 🎫 indicates the request was created for the Slack message
  2. πŸ‘€ indicates the request has been assigned to an agent
  3. βœ… indicates that the request has been closed

How did we do?

Configure mapping between request types and channels

Configuring Shared Channels

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