Create a new request
Creating a support ticket from Slack is easy and we provide a number of ways to do this.
Mapping Emojis in channels for quick create
Mapping a request type you use frequently to an Emoji makes it easy to create channel requests.
Configure mapping between request types and channels
Configure the bot to alert your teams when requests are created.
Custom Auto Responses
Custom auto responses enable you to have Helpdesk+ respond with a custom response if a channel message contains a certain phrase. In addition to this response, you can display a button for the user t…
Emoji Request Status Configuration
HelpDesk+ can add emoji's to requests to quickly indicate progress. What to know. Emojis are added to Slack messages to alert of request creation, assignment, and closure. Both support and agent chan…
Using auto-create enables you to have the HD+ bot create a ticket for each message posted to a certain channel. For example, an onboarding channel might have this enabled to create a ticket to perfor…
Configuring Shared Channels
Learn how to use HelpDesk+ in your shared channels.
Using auto response enables you to have the HD+ bot reply in a thread and send a message, a create request button, and a custom button for each message posted to a certain channel. For example, a tro…