Additional Features

Create a new request

Creating a support ticket from Slack is easy and we provide a number of ways to do this.

Brian Mohr
Updated 8 months ago by Brian Mohr

Mapping Emojis in channels for quick create

Mapping a request type you use frequently to an Emoji makes it easy to create channel requests.

Brian Mohr
Updated 8 months ago by Brian Mohr

Configure mapping between request types and channels

Configure the bot to alert your teams when requests are created.

Nick Cron
Updated 8 months ago by Nick Cron

Custom Auto Responses

Custom auto-responses enable you to have Helpdesk+ respond with a custom response if a channel message contains a certain phrase. In addition to this response, you can display a button for the user t…

Dallas de Marr
Updated 2 months ago by Dallas de Marr

Emoji Request Status Configuration

HelpDesk+ can add emoji's to requests to quickly indicate progress. What to know. Emojis are added to Slack messages to alert of request creation, assignment, and closure. Both support and agent chan…

Brian Mohr
Updated 8 months ago by Brian Mohr

Auto Create

Using auto-create enables you to have the HD+ bot create a ticket for each message posted to a certain channel. For example, an onboarding channel might have this enabled to create a ticket to perfor…

Dallas de Marr
Updated 2 months ago by Dallas de Marr

Configuring Shared Channels

Learn how to use HelpDesk+ in your shared channels.

Nick Cron
Updated 8 months ago by Nick Cron

Auto Response

Using auto response enables you to have the HD+ bot reply in a thread and send a message, a create request button, and a custom button for each message posted to a certain channel. For example, atrou…

Dallas de Marr
Updated 2 months ago by Dallas de Marr

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