Additional Features

Create a new request

Creating a support ticket from Slack is easy and we provide a number of ways to do this.

Brian Mohr
Updated 2 weeks ago by Brian Mohr

Mapping Emojis in channels for quick create

Mapping a request type you use frequently to an Emoji makes it easy to create channel requests.

Brian Mohr
Updated 2 weeks ago by Brian Mohr

Configure mapping between request types and channels

Configure the bot to alert your teams when requests are created.

Nick Cron
Updated 2 weeks ago by Nick Cron

Emoji Request Status Configuration

HelpDesk+ can add emoji's to requests to quickly indicate progress. What to know. Emojis are added to Slack messages to alert of request creation, assignment, and closure. Both support and agent chan…

Brian Mohr
Updated 2 weeks ago by Brian Mohr

Configuring Shared Channels

Learn how to use HelpDesk+ in your shared channels.

Nick Cron
Updated 2 weeks ago by Nick Cron

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