Admin Set-up and Global Configurations
Admin Account Configurations
How to use
Connecting your Jira and Slack accounts
Creating a support request
Auto resolve common issues
Public vs private threads
Approving other people's requests
Support Channel Settings
Configuring Support Channels
Automatically create a request for each message
Automatically remind users to create requests
Welcoming users to support channels
Off Hours Support
Agent Channel Settings
Updating issues / transitions / resolution
Create a new request
Mapping Emojis in channels for quick create
Configure mapping between request types and channels
Emoji Request Status Configuration
Configuring Shared Channels
Can I Schedule a Demo?
Understand user types
Add to channels
Adding to channel
How to connect if Jira is behind a firewall
What is the Nextup/HelpDesk+ static IP address
How do I report on the number of issues created from Slack?
How to find your bot ID?
How to resolve a SSL certificate issue
How do I change the name of the HelpDesk+ bot?
Understanding Jira user/agent permissions
Is my data secure and protected?
What ticketing systems are supported?
Adding HelpDesk+ to Slack
Get started with Helpdesk+ by adding the bot to your team in Slack.
Connect to Jira
Setup your bot's connection between Slack and Jira.
Installation and Set up
Learn how to add the bot to your Slack workspace and get it connected to your projects in Jira.
Setup a Jira service account
What to know. End users need to connect their Slack and Jira accounts. If not connected, the bot will perform actions as the person that setup the bot connection to Jira. Service accounts are Jira ac…