Personal Settings
Connecting your Jira and Slack accounts
Learn how we connect to existing accounts and create and manage JSD customer accounts with HelpDesk+
Creating a support request
Learn how to create support requests in Slack using HelpDesk+
Auto resolve common issues
Quickly resolve common requests with automatic suggestions.
Public vs private threads
Make threads private when discussing sensitive information. What to know: You can use the 🔒 emoji to create a private thread that is related to a Service Desk issue. Making a thread private will crea…
Approval Routing
Learn about how to approve any request that is assigned to you for review.
Knowledge-base Ticket Deferment
Configure your HelpDesk+ bot to integrate with your preferred knowledge-base for efficient ticket management. By doing so, your end-users will have the ability to find documented answers easily, whic…
