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Connecting your Jira and Slack accounts

Learn how we connect to existing accounts and create and manage JSD customer accounts with HelpDesk+

Brian Mohr
Updated 2 weeks ago by Brian Mohr

Creating a support request

Learn how to create support requests in Slack using HelpDesk+

Brian Mohr
Updated 8 months ago by Brian Mohr

Auto resolve common issues

Quickly resolve common requests with automatic suggestions.

Brian Mohr
Updated 8 months ago by Brian Mohr

Public vs private threads

Make threads private when discussing sensitive information. What to know: You can use the 🔒 emoji to create a private thread that is related to a Service Desk issue. Making a thread private will crea…

Brian Mohr
Updated 3 weeks ago by Brian Mohr

Approving other people's requests

Learn about how to approve any request that is assigned to you for review.

Brian Mohr
Updated 8 months ago by Brian Mohr

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