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Connecting your Jira and Slack accounts

Learn how we connect to existing accounts and create and manage JSD customer accounts with HelpDesk+

Brian Mohr
Updated by Brian Mohr

Creating a support request

Learn how to create support requests in Slack using HelpDesk+

Brian Mohr
Updated by Brian Mohr

Auto resolve common issues

Quickly resolve common requests with automatic suggestions.

Brian Mohr
Updated by Brian Mohr

Public vs private threads

Make threads private when discussing sensitive information. What to know: You can use the 🔒 emoji to create a private thread that is related to a Service Desk issue. Making a thread private will crea…

Brian Mohr
Updated by Brian Mohr

Approval Routing

Learn about how to approve any request that is assigned to you for review.

Brian Mohr
Updated by Brian Mohr

Knowledge-base Ticket Deferment

Configure your HelpDesk+ bot to integrate with your preferred knowledge-base for efficient ticket management. By doing so, your end-users will have the ability to find documented answers easily, whic…

Megan Storie
Updated by Megan Storie

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