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How to use

Channel Settings

Adding HelpDesk+ to Slack

Connect to Jira

Installation and Set up

Setup a Jira service account

Administrator Access Permissions

HelpdDesk+ Account Settings

Configuring knowledge-base integrations

Configure Jira Create Fields in Slack

Customer Satisfaction Feedback (CSAT) in Slack

Connecting your Jira and Slack accounts

Creating a support request

Auto resolve common issues

Public vs private threads

Approving other people's requests

Configuring Support Channels

Automatically create a request for each message

Automatically remind users to create requests

Welcoming users to support channels

Off Hours Support

Configuring Agent Channels

Configure fields displayed in agent channel alerts

Internal Comments

Updating issues / transitions / resolution

Create a new request

Mapping Emojis in channels for quick create

Configure mapping between request types and channels

Emoji Request Status Configuration

Configuring Shared Channels

Cloud

Self Hosted

Private Server

Data Residency

Monthly vs annual

Billing FAQ

Technical Overview

SOC-2 Report

HIPAA

Can I Schedule a Demo?

Understand user types

Add to channels

Channel types

Adding to channel

How to connect if Jira is behind a firewall

What is the Nextup/HelpDesk+ static IP address

How do I report on the number of issues created from Slack?

How to find your bot ID?

How to resolve a SSL certificate issue

How do I change the name of the HelpDesk+ bot?

Understanding Jira user/agent permissions

Workflow support

Is my data secure and protected?

What ticketing systems are supported?

Ask a question

Request a new feature

Report an issue

Channel Settings

Support Channel Settings

5 articles by 2 authors

Agent Channel Settings

3 articles by 1 author

Updating issues / transitions / resolution

Learn how to update requests from Slack without switching context

Updated 8 months ago by Brian Mohr

Channel Settings

Support Channel Settings

Agent Channel Settings

Updating issues / transitions / resolution

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