Support Channel Settings

Configuring Support Channels

Configuring the channels where you support users is a critical part of getting the most out of Helpdesk+

Nick Cron
Updated 1 year ago by Nick Cron

Automatically create a request for each message

Make the request creation process incredibly easy for your users.

Brian Mohr
Updated 1 year ago by Brian Mohr

Automatically remind users to create requests

Configure channels to remind users to create requests when they initiate Slack requests.

Brian Mohr
Updated 11 months ago by Brian Mohr

Welcoming users to support channels

Configure welcome messages for users that join your support channels.

Brian Mohr
Updated 1 year ago by Brian Mohr

Off Hours Support

What to know. Off-hours support is available in support channels only. You can set off hours behavior per channel. You can specify On-hours (working day) times and days. You can specify different tic…

Brian Mohr
Updated 1 year ago by Brian Mohr

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