Support Channel Settings
Configuring Support Channels
Configuring the channels where you support users is a critical part of getting the most out of Helpdesk+
Automatically create a request for each message
Make the request creation process incredibly easy for your users.
Automatically remind users to create requests
Configure channels to remind users to create requests when they initiate Slack requests.
Welcoming users to support channels
Configure welcome messages for users that join your support channels.
Off Hours Support
What to know. Off-hours support is available in support channels only. You can set off hours behavior per channel. You can specify On-hours (working day) times and days. You can specify different tic…
