Support Channel Settings

Configuring Support Channels

Configuring the channels where you support users is a critical part of getting the most out of Helpdesk+

Nick Cron
Updated 8 months ago by Nick Cron

Automatically create a request for each message

Make the request creation process incredibly easy for your users.

Brian Mohr
Updated 8 months ago by Brian Mohr

Automatically remind users to create requests

Configure channels to remind users to create requests when they initiate Slack requests.

Brian Mohr
Updated 7 months ago by Brian Mohr

Welcoming users to support channels

Configure welcome messages for users that join your support channels.

Brian Mohr
Updated 8 months ago by Brian Mohr

Off Hours Support

What to know. Off-hours support is available in support channels only. You can set off hours behavior per channel. You can specify On-hours (working day) times and days. You can specify different tic…

Brian Mohr
Updated 8 months ago by Brian Mohr

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