Admin Set-up and Global Configurations
Admin Account Configurations
Administrator Access Permissions
HelpDesk+ Account Settings
Configuring knowledge-base integrations
Configure Jira Create Fields in Slack
Customer Satisfaction Feedback (CSAT) in Slack
Admin Account Overview
How to use
Connecting your Jira and Slack accounts
Creating a support request
Auto resolve common issues
Public vs private threads
Knowledge-base Ticket Deferment
Support Channel Settings
Configuring Support Channels
Automatically create a request for each message
Automatically remind users to create requests
Welcoming users to support channels
Off Hours Support
Agent Channel Settings
Updating issues / transitions / resolution
Create a new request
Mapping Emojis in channels for quick create
Configure mapping between request types and channels
Custom Auto Responses
Emoji Request Status Configuration
Configuring Shared Channels
Managing Unsupported Plugins by Blocking Issue Creation
Slash Commands - /helpdesk
Can I Schedule a Demo?
Understand user types
Add to channels
Adding to channel
Atlassian Marketplace Billing
How to connect if Jira is behind a firewall
What is the Nextup/HelpDesk+ static IP address
How do I report on the number of issues created from Slack?
How to find your bot ID?
How to resolve a SSL certificate issue
How do I change the name of the HelpDesk+ bot?
Understanding Jira user/agent permissions
Is my data secure and protected?
What ticketing systems are supported?
Table of Contents
Updated by Brian Mohr
Get started with Helpdesk+ by adding the bot to your team in Slack.
Add to Slack
- Add the HelpDesk+ bot to Slack
- Click Allow in Slack to add HelpDesk+ to your workspace.
You may find that you are not able to add new apps to Slack based on your companies permissions settings in Slack. This setting is based on your Slack configuration - read about these settings within Slack here.
Suggestions for app approval
- Submit the request from within Slack (*if available for your team)
- Ask your Slack workspace owner to review HelpDesk+ and approve for your workspace.
- Share our security documentation and request our SOC-II or HIPAA reports.
- Book a meeting with us to discuss your needs
- Check out our reviews and share with your Slack admin.