Setting up Slack channel mapping

Brian Mohr Updated by Brian Mohr

Configure your Service Desk to Slack Channel Mapping

  1. Navigate to your HelpDesk+ bot settings in the account portal
  2. Scroll to the bottom left of the page to manage your Slack channel mappings
  3. Click "Edit Default" to set your base default agent alerts channel
  4. Click "Add Configuration" to setup a new channel mapping
  5. Next, choose your service desk
  6. Then choose your ticket type. Note, you can select one or multiple types that would route to that channel
  7. Optionally, select Jira labels that would also route requests to specific channels
  8. Lastly, select the Slack channel that request alerts should be sent to

How did we do?

Adding to channel

Emoji Request Status Configuration

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