Customer Satisfaction Feedback (CSAT) in Slack

Nick Cron Updated by Nick Cron

HelpDesk+ sends feedback requests in Slack when users requests are completed. This is a great way to understand how you are doing in the eyes of your requestors.

What to know

  • Feedback requests are enabled by default when you install HelpDesk+
  • We send the feedback to Jira automatically for customers that have Jira Cloud (learn why only Cloud)
  • You can share feedback recieved with your team in a Slack channel.

How it works

  1. A request is marked as resolved
  2. The user recieves a message from HelpDesk+ asking for their feedback
  3. The user can optionally provide text feedback with thier response.

Manage Settings

  1. Login to your account.
  2. Navigate to the Settings section under Helpdesk+
  3. Update preferences
    1. Disable/Enable feedback requests: Use the box "Send requests for feedback when issues are resolved"
    2. Select a channel in Slack.

How did we do?

Emoji Request Status Configuration

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