Connecting to your Jira or JSM project(s)

Brian Mohr Updated by Brian Mohr

Connect HelpDesk+ to your Jira or Jira Service Management projects or make changes to your existing settings.

What to know

  • You can connect to Jira or Jira Service Management projects with HelpDesk+
  • You can select one or more projects to connect
  • All requests from this project will automatically be available with all fields configured once connected
  • You can map request types to channels within Slack

Changing connected project or service desk.

  1. Login to your account
  2. Go to settings under HelpDesk+
  3. Select your service desks under Choose Jira Service Desk(s)
  4. Save your settings

How did we do?

Setup a Jira service account

Adding to channel

Get in touch