System Configuration

Agent Channels

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1 article by 1 author

Shared Channels

Learn how to use HelpDesk+ in shared channels.

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1 article by 1 author

Support Channels

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6 articles by 2 authors

Setup a Jira service account

What to know. End users need to connect their Slack and Jira accounts. If not connected, the bot will perform actions as the person that setup the bot connection to Jira. Service accounts are Jira ac…

Brian Mohr
Updated 5 months ago by Brian Mohr

Connecting to your Jira or JSM project(s)

Connect HelpDesk+ to your Jira or Jira Service Management projects.

Brian Mohr
Updated 5 months ago by Brian Mohr

Adding to channel

The bot must be added to each channel you want to use it in.

Brian Mohr
Updated 5 months ago by Brian Mohr

Setting up Slack channel mapping

Setup default agent alert channel and additional channel routes.

Brian Mohr
Updated 5 months ago by Brian Mohr

Emoji Request Status Configuration

HelpDesk+ can add emoji's to requests to quickly indicate progress. What to know. Emojis are added to Slack messages to alert of request creation, assignment, and closure. Both support and agent chan…

Brian Mohr
Updated 4 months ago by Brian Mohr

Customer Satisfaction Feedback (CSAT) in Slack

HelpDesk+ sends feedback requests in Slack when users requests are completed. This is a great way to understand how you are doing in the eyes of your requestors. What to know. Feedback requests are e…

Nick Cron
Updated 3 months ago by Nick Cron

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