Learn how to use HelpDesk+ in shared channels.
Setup a Jira service account
What to know. End users need to connect their Slack and Jira accounts. If not connected, the bot will perform actions as the person that setup the bot connection to Jira. Service accounts are Jira ac…
Connecting to your Jira or JSM project(s)
Connect HelpDesk+ to your Jira or Jira Service Management projects.
Adding to channel
The bot must be added to each channel you want to use it in.
Setting up Slack channel mapping
Setup default agent alert channel and additional channel routes.
Emoji Request Status Configuration
HelpDesk+ can add emoji's to requests to quickly indicate progress. What to know. Emojis are added to Slack messages to alert of request creation, assignment, and closure. Both support and agent chan…
Customer Satisfaction Feedback (CSAT) in Slack
HelpDesk+ sends feedback requests in Slack when users requests are completed. This is a great way to understand how you are doing in the eyes of your requestors. What to know. Feedback requests are e…