Table of Contents

Welcoming users to support channels

Brian Mohr Updated by Brian Mohr

Welcoming users to your support channels in Slack is a great way to help users understand how to best interact with your team.

What to know

  • Welcome message sent to each user who joins the configured channel
  • Message can be customized to share company policies, best practice, etc
  • Users will get a Create button in the welcome message to easily create an issue

Example Welcome Message

Welcome Message Configuration

  1. Click the Configure button - OR - type /helpdesk configure
  2. Click the Settings button under Advanced
  3. Click the Configure button under the Welcome Message heading
  4. Add your custom message
  5. Save the settings.

Formatting welcome messages with markdown

The text area used to add custom welcome messages accepts markdown formatting.

These basic visual styles are very simple to use:

  • _italic_ will produce italicized text
  • *bold* will produce bold text
  • ~strike~ will produce strikethrough text

How did we do?

Automatically remind users to create requests

Configure mapping between request types and channels

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