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Mapping Emojis in channels for quick create

Brian Mohr Updated by Brian Mohr

Mapping a request type you use frequently to an Emoji makes it easy to create that request type in your channel.

What to know

  • You can create channel based on global emoji mappings
  • This configuration is at the channel level and different channels can have different configurations.

Example with Quick Create enabled

Enabling Quick Create Emoji Mapping

  1. Type /helpdesk configure
  2. Click the Settings button under Advanced
  3. Click the Configure button under the Quick Create heading
  4. Choose a request type from the dropdown
  5. Choose an Emoji to map to the request type
  6. Save the settings.

How did we do?

Automatically create a request for each message

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