Can I Schedule a Demo?
Connecting your Jira and Slack accounts
Understand user types
Create a new request
Add to channels
Installation & Setup
Configuring Support Channels
Installation and Set up
Adding HelpDesk+ to Slack
Connect to Jira
Configuring Agent Channels
Creating a support request
Auto resolve common issues
Public vs private threads
Approving other people's requests
Mapping Emojis in channels for quick create
Automatically create a request for each message
Automatically remind users to create requests
Welcoming users to support channels
Configure mapping between request types and channels
Setup a Jira service account
Connecting to your Jira or JSM project(s)
Adding to channel
Setting up Slack channel mapping
Emoji Request Status Configuration
Customer Satisfaction Feedback (CSAT) in Slack
How to connect if Jira is behind a firewall
What is the Nextup/HelpDesk+ static IP address
How to find your bot ID?
How to resolve a SSL certificate issue
Can you update your bot name or icon?
Understanding Jira user/agent permissions
Is my data secure and protected?
What ticketing systems are supported?
Table of Contents
Updated by Brian Mohr
Automatically reminding users to create requests when they message your support channels is an easy way to enforce your process and make it easy for you users.
What to know
- Auto-remind creates a threaded reply and reminds the user to create a support request
- The request types available for the users is configured in the channel settings
- This configuration is at the channel level and different channels can have different configurations.
Example with Auto-Remind enabled
Enable auto-remind to remind users automatically to create requests when they write your support team.
- Click the Configure button - OR - type /helpdesk configure
- Click the checkbox next to Auto Create
- Save the settings