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Automatically remind users to create requests

Brian Mohr Updated by Brian Mohr

Automatically reminding users to create requests when they message your support channels is an easy way to enforce your process and make it easy for you users.

What to know

  • Auto-remind creates a threaded reply and reminds the user to create a support request
  • The request types available for the users is configured in the channel settings
  • This configuration is at the channel level and different channels can have different configurations.

Example with Auto-Remind enabled

Enabling Auto-Remind

Enable auto-remind to remind users automatically to create requests when they write your support team.

  1. Click the Configure button - OR - type /helpdesk configure
  2. Click the checkbox next to Auto Create
  3. Save the settings

How did we do?

Automatically create a request for each message

Welcoming users to support channels

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