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Automatically create a request for each message

Brian Mohr Updated by Brian Mohr

Automatically creating a support request for each message in a channel is one way to make the process incredibly easy for your users.

What to know

  • Auto-create generates a support request for each message send to specific channels
  • The request type is configured in the channel settings
  • The request type used must have only one required field.
  • The configuration screen will automatically check for compatibility when you select the desired issue type
  • This configuration is at the channel level and different channels can have different configurations.

Example with Auto-Create enabled

Enabling Auto-Create

Enable auto-create to automatically create an issue for each message sent to your support channel.

Auto-Create only works when a single issue type is configured and the issue must have only required field.
  1. Click the Configure button - OR - type /helpdesk configure
  2. Choose a single request type
  3. Click the checkbox next to Auto Create
  4. Save the settings.

How did we do?

Mapping Emojis in channels for quick create

Automatically remind users to create requests

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