Mapping Emojis in channels for quick create
Mapping a request type you use frequently to an Emoji makes it easy to create channel requests.
Automatically create a request for each message
Make the request creation process incredibly easy for your users.
Automatically remind users to create requests
Configure channels to remind users to create requests when they initiate Slack requests.
Welcoming users to support channels
Configure welcome messages for users that join your support channels.
Configure mapping between request types and channels
Configure the bot to alert your teams when requests are created.
Off Hours Support
What to know. Off-hours support is available in support channels only. You can set off hours behavior per channel. You can specify On-hours (working day) times and days. You can specify different tic…