Support Channels

Mapping Emojis in channels for quick create

Mapping a request type you use frequently to an Emoji makes it easy to create channel requests.

Brian Mohr
Updated 5 months ago by Brian Mohr

Automatically create a request for each message

Make the request creation process incredibly easy for your users.

Brian Mohr
Updated 5 months ago by Brian Mohr

Automatically remind users to create requests

Configure channels to remind users to create requests when they initiate Slack requests.

Brian Mohr
Updated 2 weeks ago by Brian Mohr

Welcoming users to support channels

Configure welcome messages for users that join your support channels.

Brian Mohr
Updated 5 months ago by Brian Mohr

Configure mapping between request types and channels

Configure the bot to alert your teams when requests are created.

Nick Cron
Updated 5 months ago by Nick Cron

Off Hours Support

What to know. Off-hours support is available in support channels only. You can set off hours behavior per channel. You can specify On-hours (working day) times and days. You can specify different tic…

Brian Mohr
Updated 2 months ago by Brian Mohr

Get in touch