- All Categories Security
Can I Schedule a Demo?
Connecting your Jira and Slack accounts
Understand user types
Create a new request
Add to channels
Installation & Setup
Configuring Support Channels
Installation and Set up
Adding HelpDesk+ to Slack
Connect to Jira
Configuring Agent Channels
Creating a support request
Auto resolve common issues
Public vs private threads
Approving other people's requests
Mapping Emojis in channels for quick create
Automatically create a request for each message
Automatically remind users to create requests
Welcoming users to support channels
Configure mapping between request types and channels
Off Hours Support
Setup a Jira service account
Connecting to your Jira or JSM project(s)
Adding to channel
Setting up Slack channel mapping
Emoji Request Status Configuration
Customer Satisfaction Feedback (CSAT) in Slack
How to connect if Jira is behind a firewall
What is the Nextup/HelpDesk+ static IP address
How to find your bot ID?
How to resolve a SSL certificate issue
How do I change the name of the HelpDesk+ bot?
Understanding Jira user/agent permissions
Is my data secure and protected?
What ticketing systems are supported?
HelpDesk+ connects your team in Slack to your service desk software in Jira. Here's how it works from a technical perspective. High-level summary. Slack makes API calls to our services in AWS when ev…
Nextup.ai has been evaluated by a 3rd party auditor in compliance with SOC 2 - Type II. A report on Nextup's description of its automated workflow solutions and the suitability of design of its contr…
Health Insurance Portability and Accountability Act (HIPAA) HelpDesk+ can be configured for HIPAA compliance, including electronically protected health information (e-PHI). Please contact us at info@…