- All Categories Security
Admin Set-up and Global Configurations
Admin Account Configurations
How to use
Connecting your Jira and Slack accounts
Creating a support request
Auto resolve common issues
Public vs private threads
Approving other people's requests
Support Channel Settings
Configuring Support Channels
Automatically create a request for each message
Automatically remind users to create requests
Welcoming users to support channels
Off Hours Support
Agent Channel Settings
Updating issues / transitions / resolution
Create a new request
Mapping Emojis in channels for quick create
Configure mapping between request types and channels
Custom Auto Responses
Emoji Request Status Configuration
Configuring Shared Channels
Can I Schedule a Demo?
Understand user types
Add to channels
Adding to channel
How to connect if Jira is behind a firewall
What is the Nextup/HelpDesk+ static IP address
How do I report on the number of issues created from Slack?
How to find your bot ID?
How to resolve a SSL certificate issue
How do I change the name of the HelpDesk+ bot?
Understanding Jira user/agent permissions
Is my data secure and protected?
What ticketing systems are supported?
HelpDesk+ connects your team in Slack to your service desk software in Jira. Here's how it works from a technical perspective. High-level summary. Slack makes API calls to our services in AWS when ev…
Nextup.ai has been evaluated by a 3rd party auditor in compliance with SOC 2 - Type II. A report on Nextup's description of its automated workflow solutions and the suitability of design of its contr…
Health Insurance Portability and Accountability Act (HIPAA) HelpDesk+ can be configured for HIPAA compliance, including electronically protected health information (e-PHI). Please contact us at info@…