- All Categories Security
Admin Set-up and Global Configurations
How to use
Personal Settings
Connecting your Jira and Slack accounts
Creating a support request
Auto resolve common issues
Public vs private threads
Approval Routing
Knowledge-base Ticket Deferment
Channel Settings
Support Channel Settings
Configuring Support Channels
Automatically create a request for each message
Automatically remind users to create requests
Welcoming users to support channels
Off Hours Support
Agent Channel Settings
Updating issues / transitions / resolution
Additional Features
Create a new request
Mapping Emojis in channels for quick create
Configure mapping between request types and channels
Custom Auto Responses
Emoji Request Status Configuration
Auto Create
Configuring Shared Channels
Auto Response
Slash Commands - /helpdesk
Agent quick-start
Hosting
Billing
Security
FAQ
Can I Schedule a Demo?
Understand user types
Add to channels
Channel types
Adding to channel
Atlassian Marketplace Billing
How to connect if Jira is behind a firewall
What is the Nextup/HelpDesk+ static IP address
How do I report on the number of issues created from Slack?
How to find your bot ID?
How to resolve a SSL certificate issue
How do I change the name of the HelpDesk+ bot?
Understanding Jira user/agent permissions
Workflow support
Is my data secure and protected?
What ticketing systems are supported?
Support
Security
Technical Overview
HelpDesk+ connects your team in Slack to your service desk software in Jira. Here's how it works from a technical perspective. High-level summary. Slack makes API calls to our services in AWS when ev…
SOC-2 Report
Nextup.ai has been evaluated by a 3rd party auditor in compliance with SOC 2 - Type II. A report on Nextup's description of its automated workflow solutions and the suitability of design of its contr…
HIPAA
Health Insurance Portability and Accountability Act (HIPAA) HelpDesk+ can be configured for HIPAA compliance, including electronically protected health information (e-PHI). Please contact us at info@…
