Adding HelpDesk+ to Slack

Connect to Jira

Installation and Set up

Setup a Jira service account

Administrator Access Permissions

HelpdDesk+ Account Settings

Configuring knowledge-base integrations

Configure Jira Create Fields in Slack

Customer Satisfaction Feedback (CSAT) in Slack

Connecting your Jira and Slack accounts

Creating a support request

Auto resolve common issues

Public vs private threads

Approval Routing

Knowledge-base Ticket Deferment

Updating issues / transitions / resolution

Create a new request

Mapping Emojis in channels for quick create

Configure mapping between request types and channels

Custom Auto Responses

Emoji Request Status Configuration

Auto Create

Configuring Shared Channels

Auto Response