Agent Channel Settings

Configuring Agent Channels

Configure the channels where you get alerted about and respond to user requests.

Nick Cron
Updated 2 weeks ago by Nick Cron

Configure fields displayed in agent channel alerts

You can control the fields displayed in Slack when your agents are notified about support requests.

Nick Cron
Updated 2 weeks ago by Nick Cron

Internal Comments

Internal comments are a common part of the support process. Learn how to add internal comments and options you have for defaults and configuration here. Make sure to invite the bot to the channel to…

Nick Cron
Updated 1 week ago by Nick Cron

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