Admin Account Configurations

Administrator Access Permissions

What to know: A dministrators are globally defined per bot. Users can request access to join the administrator list. Configuring administrators: Go to https://account.nextup.ai (or your custom URL if…

Shannon Vincent-Brown
Updated 5 months ago by Shannon Vincent-Brown

HelpdDesk+ Account Settings

The Account Settings control what the bot is able to do and how it responds in Slack. The changes you make here are reflected across the entire workspace. You can limit access to users who can make c…

Shannon Vincent-Brown
Updated 5 months ago by Shannon Vincent-Brown

Configuring knowledge-base integrations

Configure your HelpDesk+ bot to integration with your preferred knowledge-base. This allows for ticket avoidance and/or rapid ticket resolution by allowing your users to find documented answers easil…

Brian Mohr
Updated 5 months ago by Brian Mohr

Configure Jira Create Fields in Slack

Configure which fields are shown within Slack when creating a ticket for a defined project and ticket type. This allows you to streamline ticket creation within Slack to only the necessary fields. Wh…

Shannon Vincent-Brown
Updated 5 months ago by Shannon Vincent-Brown

Customer Satisfaction Feedback (CSAT) in Slack

HelpDesk+ sends feedback requests in Slack when users requests are completed. This is a great way to understand how you are doing in the eyes of your requestors. What to know. Feedback requests are e…

Nick Cron
Updated 5 months ago by Nick Cron

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