Admin Account Configurations
Administrator Access Permissions
What to know: A dministrators are globally defined per bot. Users can request access to join the administrator list. Configuring administrators: Go to https://account.nextup.ai (or your custom URL if…
HelpdDesk+ Account Settings
The Account Settings control what the bot is able to do and how it responds in Slack. The changes you make here are reflected across the entire workspace. You can limit access to users who can make c…
Configuring knowledge-base integrations
Configure your HelpDesk+ bot to integration with your preferred knowledge-base. This allows for ticket avoidance and/or rapid ticket resolution by allowing your users to find documented answers easil…
Configure Jira Create Fields in Slack
Configure which fields are shown within Slack when creating a ticket for a defined project and ticket type. This allows you to streamline ticket creation within Slack to only the necessary fields. Wh…
Customer Satisfaction Feedback (CSAT) in Slack
HelpDesk+ sends feedback requests in Slack when users requests are completed. This is a great way to understand how you are doing in the eyes of your requestors. What to know. Feedback requests are e…
